Wednesday, 02.04.2014, 08:37

Simple Ways to Keep Customers Happy

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Published in Customer Support

Here in JFD Brokers we believe that a good customer service is the lifeblood of any business. That’s why we decided to share our simple formula to keep our customers happy:

Always put the client at a first place

For JFD Brokers Customer Support team every single client is important and appreciated. To keep the client happy and satisfied, we simply serve him or her well. The client and his or her needs always come first.

Listen to our clients

Is there anything more exasperating than telling someone what you want or what your problem is and then discovering that that person hasn't been paying attention and needs to have it explained again? From a customer's point of view, we doubt it. We carefully listen to our clients in order to identify their specific needs, requirements and in order to solve any issues that have arisen.

Get regular feedback

We encourage and welcome our clients always to provide us with their suggestions about how we could best improve our offering. For us it is important to find out what the client thinks and feels about our services. For that reason please feel free to express your opinion on our JFD Customer Support blog.

JFD Brokers Customer Support team always looks for ways to best help our clients.
And finally, we just try to follow one simple truth: “Great service means treating customers like you would want to be treated”.

If you have any comments, do not hesitate to share them with us.
Your JFD Brokers Customer Support team

Tuesday, 29.10.2013, 14:15

Customer Support Welcome Message

Written by
Published in Customer Support

Dear traders,

Welcome to JFD Customer support Blog!

We are proud to work for the most innovative and transparent broker in the electronic trading industry! Therefore, we strive each day in every single effort to provide you with high quality service via all available channels (both offline and online).

In unison with JFD strong values of integrity and full transparency - we support our customers in making well informed decisions when selecting their broker of choice. In pursuit of excellence, our team is dedicated to create a comprehensive and interconnected online experience for every sophisticated retail investor who has been in touch with JFD Brokers.

We are available to answer your questions and handle promptly relevant requests coming from anywhere in the world. You can contact us in the following languages:

- English
- German
- French
- Arabic
- Chinese
- Greek
- Russian
- Bulgarian

Feel free to follow us on our blog. We are happy to share with you our experience, inspirations and achievements. Your feedback is invaluable to us and more than welcome in the form of new ideas and recommendations for development and improvement.

If you have any comments, do not hesitate to share them with us.

Your JFD Brokers Customer Support team

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