JFD Brokers Customer Support Team

FAQ

JFD Brokers isn't a market maker and never trades against its clients. All trades are either passed on directly to the reference market (foreign exchange, equity CFDs), or they are hedged simultaneously and completely (indices, commodities, bonds). We are a true DMA/STP broker offering no conflict of interest whatsoever to our clients.
The security of your investment is our highest priority at JFD. All clients' funds are kept separately from any company capital and deposited with German and British banks. Clients' funds are kept in Wirecard Bank Germany, Barclays UK and the Royal Bank of Scotland Group.In the unlikely event of JFD Brokers declaring bankruptcy, no clients' funds would be affected.In addition, JFD Brokers is a member of the Investor Compensation Fund.
The minimum deposit is either 500 EUR (account in euro), 500 CHF (account in Swiss francs), 500 GBP (account in pound sterling), or 500 USD (account in US dollars). You can also make your initial payment into an account operated in euro in USD, for example. However, please note that you need the equivalent of 500 EUR in USD to be able to utilise the live account.
No. There is only one market and only one spread. Each trader is given the same market access with JFD Brokers. We believe that this is the most transparent option and that each trader deserves to get the best market access. Traders trading high volumes are able to get rebates on the commission payable. Rebates can be granted based on a proven volume traded.

Please send an email regarding this to commissions@jfdbrokers.com

Yes, commission is charged when trading via JFD Brokers.We are completely transparent and do not hide any costs in the spread. You can see from our rates what spreads the market offers at the time (FX, stocks) or the spread we need for hedging ourselves in a particular reference market (CFDs on indices, commodities, bonds). If you execute a trade, we charge commission but we do not gain from your trade via the spread. We believe this approach is transparent and fair.
Yes. We welcome you, no matter what your trading style and allow the use of any Expert Advisor (automated trading system). JFD Brokers doesn't have a dealing desk and never holds the counter position to the trader. We are therefore happy to welcome scalp traders.
The minimum order size in Forex trading is 0.01 lot or 1 microlot (1,000 units of base currency), and for CFDs on indices, bonds, and commodities 1 lot (= 1 CFD). The minimum order size for DMA equity CFDs is 1 lot (= 1 stock share). However, there is an exception on some instruments where the mini lot size (0.1 CFD) is enabled. For a complete overview of the lot sizes, please refer to our contract specifications.
It’s fast and easy to open a live account with JFD Brokers. Fill in and complete the online Account Opening page , uploading any requested documents, after which you will receive an email informing you of the next steps, with a download link to our platforms. After you have confirmed your email and your details have been verified and you are registered, you will receive another email with the login credentials for your live account. Don’t forget that in order to trade live, you will need first to deposit funds (a minimum of 500 units) into your account.
It takes 1-2 working days to open a live account with JFD, if and once all necessary documents are provided by the client.
Go to Account Opening to open another account with JFD.
There are different secure ways with which you can fund your trading account with JFD. You can transfer funds to your live account using either bank remittance (SEPA or non-SEPA) or JFD’s online payment solution. Your bank reference details will already be entered on the online Account Opening Form , for the case you choose bank wire transfer. Please ensure the bank account is held in your name, and note that you will also have to provide a proof of payment (such as a bank statement or receipt) following your first wire transfer – but you will have to do this only once. To use JFD's online payment solution, visit My JFD to fund your account, after which you will need to email us, once only, a scanned copy of your credit card (the last 4 digits must be visible).
Before you are able to open a live account with JFD Brokers, we will request from you the following documents:
  • A copy of a valid international passport document (photo, personal data, signature, dates of issue and expiry, place of issue and serial number must be clearly legible).

    If you do not have this available, then please provide:

    A copy - both front and back sides - of a valid identity card (containing MRZ LINES) along with a valid driving licence.

  • A proof of address document, such as a utility bill, no longer than 6 months old. This is a statement of consumption, e.g. a bill for electricity, heating, water, or a credit card statement which clearly states your name and address on it.

Note: Other identity documents may be accepted or required, depending on your country of birth / home country. Our Customer Support will contact you if needed.

You can open accounts in Euros (EUR), Swiss Franc (CHF), Sterling Pound (GBP), and US Dollar (USD).
You can open your demo account at JFD Brokers by visiting our Account Opening page. You will then receive an email with a download link to our trading platforms. After installing it, you can start testing JFD’s unique trading conditions right away!
In order for JFD to open a live trading account for you, we need to securely collect a variety of information about our clients. This is legally required by regulatory authorities such as CySEC, and it is in your best interest to provide us with such details for your own protection. Although other brokers may get away with requesting less information, we take the law very seriously and, as a fully regulated firm, comply with the rules.
At JFD Brokers, we attach great importance to client privacy. Therefore, we apply the certificate-based SSL encryption protocol - also used by banks – in our online registration forms.

As we communicate through a large number of emails, there is always a chance that the first email sent to you by JFD Brokers may accidentally be listed as spam by the filters of mailbox. If in any doubt, please check your Spam or Junk folder. If you do find our email in the Spam or Junk folder, please make sure to mark it as “Not Spam or Junk“ to prevent this issue from reoccurring.

Alternatively, please send an email to support@jfdbrokers.com, and our friendly Customer Support Team will be happy to help accordingly.

You can pay funds by bank remittance or by using JFD’s online payment solution providers - SafeCharge and Skrill. Please note that we attach great importance to security. For that reason, we only accept payments from a bank account kept in the client's name. If you use bank remittance, this account must have been entered as reference account in the Online Account Opening Form If you use JFD's online payment solution Safecharge, you must send us a copy of your credit card (the last 4 digits must be visible).

Please contact our Customer Support should you have any further questions.

Your JFD account can be opened in one of the following four currencies (EUR, USD, GBP, CHF). However, you can make a deposit in any of the currencies offered by our payment providers to us. Please note that the currency in which you are making a deposit may be converted to the equivalent amount in the currency of your JFD account (EUR, USD, GBP, CHF).

Our online payment system supports the following currencies:

  • USD: US Dollar
  • EUR: Euro
  • CHF: Swiss Franc
  • GBP: British Pound
  • RUB: Russian Ruble
  • SEK: Swedish Krona
  • NOK: Norwegian Krone
  • INR: Indian Rupee
  • ILS: Israeli Shekel
  • AED: Arab Emirates Dirham
  • EGP: Egyptian Pound
  • EUR: Euro
  • USD: US Dollar
  • GBP: British Pound
  • HKD: Hong Kong Dollar
  • SGD: Singapore Dollar
  • JPY: Japanese Dollar
  • CAD: Canadian Dollar
  • AUD: Australian Dollar
  • CHF: Swiss Franc
  • DKK: Danish Krone
  • SEK: Swedish Krona
  • NOK: Norwegian Krone
  • ILS: Israeli Shekel
  • MYR: Malaysian Ringgit
  • NZD: New Zealand Dollar
  • TRY: New Turkish Lira
  • AED: United Arab Emirates Dirham
  • MAD: Moroccan Dirham
  • QAR: Qatari Rial
  • SAR: Saudi Riyal
  • TWD: Taiwan Dollar
  • THB: Thailand Baht
  • CZK: Czech Koruna
  • HUF: Hungarian Forint
  • SKK: Slovakian Koruna
  • EEK: Estonian Kroon
  • BGN: Bulgarian Leva
  • PLN: Polish Zloty
  • ISK: Iceland Krona
  • INR: Indian Rupee
  • KRW: South-Korean Won
  • ZAR: South-African Rand
  • RON: Romanian Leu New
  • HRK: Croatian Kuna
  • LTL: Lithuanian Litas
  • JOD: Jordanian Dinar
  • OMR: Omani Rial
  • RSD: Serbian Dinar
  • TND: Tunisian Dinar
If you deposit funds using JFD’s online payment solution, they will be credited to your live account within 24 hours on banking working days. In case you deposit funds using a wire transfer, it might take longer for the transaction to be completed depending on the terms and conditions of your local bank.
1. Bank remittance

It's quite simple to withdraw your funds using a bank wire transfer. Just login to MyJFD and fill in the form in the Withdrawal section.

In order to protect all parties against the possibility of perpetration of any financial crime and comply with AML Directive DI144-2007-08 of 2012 of Cyprus Securities Exchange Commission and related EU regulations, JFD Brokers will only process withdrawals/refunds back to the source of the original deposit.

Please be informed that in the event that funds have been deposited by both an online payment solution and by bank wire, the funds deposited via the online solution will be processed first back to the original online source up to the total amount deposited through this method and then any remaining funds will be returned by bank wire transfer.

2. JFD's online payment solution

Please note that in order to withdraw funds using JFD’s online payment solution providers, SafeCharge or Skrill, please log in to MyJFD and make your selection in the Withdrawal section.

  • Safecharge:

    Credit Standard: Payback on amount which equals or is less than the initial deposit made online. You will be charged 0.88 units per transfer and the procedure takes around 2-3 days.

    Credit Extra: Payback on amount which is higher than the initial deposit made online. You will be charged 7.38 units per transfer and the procedure takes around 3 - 10 days.

    * Please note that this will not apply if your country does not support the CFT program. Click here to find out if your card and country is supported. In this case, the extra amount will be transferred via bank transfer.

  • Skrill:

    You will be charged 1% of the withdrawal amount, to a maximum of 10 EUR / 11USD / 8 GBP / 11 CHF. Please note: there is no extra charge if a client wants to withdraw more than he has deposited.

    Click here to see the different payment methods using Skrill.

Please note that this information is only an indication and depends first and foremost on the banks involved in the transaction.
  • Withdrawals to a German bank will be credited to your account within 2 - 3 working days.
  • Withdrawals to a European bank usually require 3 - 5 working days to be credited.
  • Withdrawals to banks outside Europe usually need 4 - 7 working days before they are credited to your account.
  • Withdrawals using Safecharge's Standard Credit (for withdrawals which are equal or less than your initial online deposit) will be credited within 2 -3 working days.
  • Withdrawals using Safecharge's Extra Credit (for withdrawals which are higher than your initial online deposit) will be credited within 3-10 working days.
  • Withdrawals using online payment provider Skrill will be credited within 24h from receiving the withdrawal request.
JFD Brokers does not charge any processing fees on client transfers and does not mark-up any eventual transfer fees that may be charged by banks. Banks may charge JFD Brokers and/or our clients for transfers. When such transfer charges apply, they are transparently deducted from our clients’ payments either by us and/or the clients’ bankers - whichever applies.
Each client who has a live trading account with JFD Brokers can use our online payment solutions for safe and quick depositing of funds. To get started, login to My JFD and click on the Deposit section and make your selection. You will be redirected to the payment provider. For Skrill, enter your credentials or register if you haven’t already done so (please use the same email address as your JFD account). If you are using Safecharge, make sure to send our Customer Support a scanned copy of your credit card, which we need in order to verify the source of the deposited funds. You can hide the credit card code by leaving only the 4 last digits visible.

Note: The card should be in the name of the live trading account holder. We cannot accept payments from third parties.

For Safecharge, we accept credit cards (VISA debit/credit, Maestro, and MasterCard).

For Skrill, please click here to view our different payment methods.

Please visit My JFD and click on the link ‘Create new password’.

There is a minimum initial deposit of 500 units in the base currency of your JFD account. Apart from that requirement, there is no minimum amount for online deposits.

For Safecharge (Visa, Maestro or Master Card), the maximum deposit is 5,000 units per day. You cannot make more than 5 deposits per hour and more than 8 deposits per day.

For customers who are verified by Skrill, they can deposit unlimited amounts from their Skrill balance as well as by credit/debit card via the Skrill gateway. Non-verified customers are subject to a deposit limit of approximately 2,500 EUR per annum (depending on the country).

SafeCharge is Level 1 certified by the Payment Card Industry Data Security Standards (PCI DSS). PCI security standards are operational requirements set by the Payment Card Industry Data Security Standards Council in order to protect card holder data. These standards govern all merchants and organisations that store, process, or transmit this data.

Skrill was the first licensed e-money issuer in the UK and is authorised by the Financial Conduct Authority (FCA). The information which is transmitted is encrypted to the highest standards of the Payment Card Industry Data Security Standards (PCI-DSS Level 1), so your data is unreadable even if someone tries to intercept it.

The Back Office system can only see the 4 last digits of your credit card code for verification. That’s why we ask you to provide us with a scanned copy of your credit card, where only the 4 last digits are visible.
Please find below detailed information regarding the fees you will be charged for online deposits and withdrawals:

SAFECHARGE

Charges for Deposits:

EUR:
GBP:
USD:
CHF:
RUB:
Other currencies
Transaction Fee
0.38 EUR
0.38 GBP
0.38 USD
0.38 CHF
24.20 RUB
0.38 Units
Percentage Fee
1.95%
1.95%
2.95%
2.95%
2.95%
2.95%

Example:

Amount deposited
500.00
500.00
500.00
500.00
5,000.00
500.00
Amount after deductions
489.87
489.87
484.87
484.87
4828.30
484.87

Charges for Withdrawals:

Credit Standard
Credit Extra
RUB
Transaction Fee
0.88 Units
7.38 Units
24.20

Example:

Amount withdrawn
500.00
500.00
5,000.00
Amount after deductions
499.12
492.62
4,975.8

SKRILL

Charges for Deposits:

SKRILL
EUR:
USD:
GBP:
CHF:
Transaction Fee
0.29 EUR
0.32 USD
0.26 GBP
0.32 CHF
Percentage Fee
2.90%
2.90%
2.90%
2.90%

Example:

Amount deposited
500.00
500.00
500.00
500.00
Amount after deductions
485.21
485.18
485.24
485.18
* A surcharge of 1% will apply on all transfers to SKRILL from clients residing in the following countries: Albania, Argentina, Armenia, Azerbaijan, Bangladesh, Belarus, Bosnia & Herzegovina, Brazil, Bulgaria, Cambodia, Chile, China, Colombia, Costa Rica, Croatia, Cyprus, Czech Republic, Egypt, Estonia, Georgia, Greece, Hungary, Iceland, India, Indonesia, Israel, Japan, Kazakhstan, Kenya, Republic of Korea, Kuwait, Latvia, Lithuania, Macedonia, Malaysia, Mexico, Moldova, Montenegro, Nigeria, Oman, Pakistan, Peru, Philippines, Romania, Russian Federation, Saudi Arabia, Serbia, Seychelles, Slovenia, South Africa, Sri Lanka, Thailand, Tunisia, Turkey, Ukraine, United Arab Emirates, Uruguay, Venezuela (Bolivarian Republic of), Vietnam, Taiwan.

Charges for Withdrawals:

Percentage Fee
1%*

Example:

Amount withdrawn
500.00
Amount after deductions
495.00

*The charge will not exceed 10 EUR / 11 USD / 8 GBP / 11 CHF.

** A surcharge of 1% will apply on all transfers from SKRILL to clients residing in Taiwan.

MetaTrader4 (MT4) is an electronic trading platform on which you can trade forex, precious metals and CFDs on stocks, bonds, commodities, ETFs and ETNs, and indices. MT4+ is a proprietary software that you can install on your computer.

MT4+ permits you to use a wide range of order types and features, for example:

  • Realtime push prices
  • Comprehensive chart module with numerous technical analysis options
  • Setting of price alerts

In addition, you can allow automated trading systems, otherwise known as Expert Advisors (EAs – see below for explanation) to trade via the platform.

  • click here for our MT4+ Desktop manual.
  • click here for our MT4+ Android manual.
  • click here for our MT4+ iPhone manual.
JFD’s MT4+ is an enhanced version of MT4, branded with JFD’s proprietary design, offering an exclusive Add-Ons package, and pre-installed unique trading tools. JFD has taken MT4 to the next level, to offer its sophisticated traders an advanced level of trading, with access to 500+ instruments in 8 asset classes, through a pure Agency Only model, with a variety of unique benefits, supported by a high-end IT infrastructure, with performance optimised servers cross-connected to ECN/Banks.
To use the JFD MT4+ platform, you need to open either a Demo Account or a live account with JFD Brokers. You will then receive a link for downloading our MetaTrader4+ platform.
Minimum requirements for MetaTrader 4+ (MT4+) are an Intel/AMD processor with 1600 Mhz or higher, 512 MB RAM, and Windows 2000/XP/Vista/7/10 as the operating system. We recommend to have at least a Dual Core processor with 1 GB RAM and a monitor with a minimum resolution of 1024x768.
Expert Advisors are automated trading systems based on the MQL programming language. EAs are used to automate analytical and/or trading processes. For example, EAs are able to execute entire trading strategies completely independently. Most EAs require that they are placed on the chart that correlates with the currency pair/s being traded, however it is possible for some EAs to work on a chart that does not correlate with the currency pair/s being traded. It is very important to note that an EA will only operate when the platform is open. If the platform is closed this will turn off the EA. If you want to ensure that your EAs are continuously running, independent of your computer and internet connection, we offer a VPS Solution.

Note: EAs are automated trading systems that were developed by third parties. JFD does not assume any liability whatsoever for losses caused by employing these EAs.

To create your own EAs (automatic trading systems) and indicators, you need to use the programming software included in the platform called MetaEditor. This can be started from Tools/MetaQuotes Language Editor or by pressing the F4 key. This software provides an appropriate integrated programming environment, from which you can develop your own EAs.
If, after careful consideration, you have decided to let an EA trade on your JFD live account, you have to proceed as follows:

  • The EA must be saved in the correct folder. This folder is located by going to the top Left of the platform and clicking on File, Open Data Folder, MQL4, Experts.
  • After any new EA or Indicator is added to the platform it will be required to close and restart the platform to make the new tool visible.
  • Open the Navigation window and pull (drag and drop) the EA onto the chart.
  • Should the EA contain DLLs, you need to activate (by ticking) the box Enable import of DLLs within the Options menu. Normally any included DLLs will need to be placed in the Libraries Folder that is also located in the MQL4 folder.
  • To turn on the EA please click the Expert Advisor button which appears in the upper section of the platform. You should now be able to see a 'smiley' face in the top right-hand part of the chart which means that the EA is now running.

Note: EAs are automated trading systems developed by third parties. JFD does not assume any liability whatsoever for losses caused by using these EAs.

Our exclusive MT4+ Add-Ons and Indicators package is currently only available in our MT4+ Desktop version, however you can use the built-in indicators that are already pre-installed. Unfortunately, it is not possible to use custom indicators or Expert Advisors on MT4+ WebTrader or Mobile Apps.
A custom indicator can be any indicator that was developed and programmed for use with the MT4 platform using MetaEditor, and the MQL programming language. Indicators are used as informational tools for trading, and each indicator can be used for a different purpose.
In addition to the standard ‘Buy by market’ and ‘Sell by market’, MT4+ also offers a total of four pending orders:

  • Buy limit
  • Sell limit
  • Buy stop
  • Sell stop

MT4+ also offers three closing options:

  • Stop loss
  • Take profit

Note: The platform does not need to be open in order for pending orders or closing options to work. These order details are stored on the trade server and are not dependent on the MT4+ platform.

The pending order is stored on our servers and remains active and will be executed as soon as the market reaches the relevant price. This happens regardless of whether your MT4+ Client Terminal is open or closed.
All charts in MT5+ are generated from the Bid price.
Our MT4+ platform is based on London Time.
In Guidants, you can not only observe, analyse and discuss the market, but you can also trade live - an option which is available for all JFD clients. In fact, we are the only retail broker empowering all our clients to buy or short sell up to 8 asset classes (500+ instruments) using the Guidants web-based platform through our pure Agency Only model.
No. With our multiple platform - 1 account set-up, no new account is needed and you can use your existing JFD account directly to access the Guidants platform.
At present it is not possible to see the commissions in Guidants. However, you can log into the MT4+ platform in order to access this information.
The best way to see the current swap rate is to go to the widget Product Information (Produktinformationen) . Please note, your JFD login credentials will work on all of our platforms.
All charts in Guidants are generated from the Bid price.
No, it is not possible to use any MT4 EAs, indicators, templates, or other customised files in the Guidants platform.
The entry of the login credentials takes place on a SSL encrypted version of Guidants. An agreement to the Terms and Conditions is required. However, your personal information is not stored on Guidants. All sensitive data pertaining to your account is held exclusively with JFD.
The quotes are available by default in real time. This can be verified with the Real-Time button, which should be lit up in green. The button can be found in the left navigation bar just below the gear icon (bottom left of the screen). If you want to disconnect from the real-time quotes and to receive exchange courses with a 15 minute delay, then simply click on the Real-Time button. The red light will indicate the delayed quotes.
To actively use Guidants, you need to be a BasicMember , which is free. This will enable you to use the most important of all of Guidants’ functionalities (e.g. to trade, save charts, desktops, watch lists and write comments). With Guidiants PRO you have a few added benefits, such as increased storage capacities, access to additional widgets, and more.
The Guidants Market is the central page, from where you can load a widget or a desktop. You can find there, as well as on our Guidants User Guide page, a review of all widgets and the different pre-set Desktops with short descriptions (detailed descriptions of all widgets can be found in our Guidants User Guide ).
Guidants is designed for the following browsers: Google Chrome, minimum Internet Explorer 9, Mozilla Firefox and Safari. In order to guarantee proper functioning of the platform, please make sure that you have the latest version of your browser installed.
  • Click on the icon showing the small monitor in the top menu bar. This will open a new, blank desktop.
  • Now click the Market button to open the Guidants Market . The Guidants Market menu is located on the left side.
  • Click on Widget to get an overview of all widgets.
  • Now select those widgets which you want to load onto your desktop. To do this, click the plus (+) sign. Repeat this process for each widget you want to load.
  • For some widgets you still need to determine the value to be displayed in the widget. Just click on the menu bar (in the upper left corner of the desired widget) and then on Select Instrument (Instrument wählen) . This opens an input window, into which you enter the desired value or its initial letter.
After you have loaded your desired widgets on your Desktop, you can connect them by grouping them into a set. To do this choose the same colour in the lower left corner of each widget. If you want to have more than one colour-coded set please use another colour for your next group of connected widgets. Now, by clicking on a specific topic or instruments within a set, you will automatically see the related topic/instrument in the connected widgets.

If you want widgets to remain connected but only in one direction (i.e. to send data, but not to receive any), select Widget from the action menu, then choose Connect with Set (mit Set verbinden) , followed by Receive Data (Daten empfangen) . Note: Some widgets (such as charts) can receive data from others, but cannot send data.

All your own customised Desktops are stored in the sidebar under the screen icon. Click on the desired Desktop to open it.
No, this is not possible as the colour of the chart adjusts automatically to either the light or the dark theme of Guidants. However, it is possible to create a standard template for the chart. This template will also save your preferred selected background colour (from a choice of only black or white). To find out how to save a default template, please refer to our Guidants User Guide.
Yes. Without a registration you can also work with Guidants, however you are not able to use many of its functions (e.g. save a Desktop, create a Watch List, set a PriceAlarm, or post comments) and, most importantly, you cannot log in to your trading account and trade.
If you are an existing JFD client, simply go to Guidants’ website to register or log in. Should you have any other questions, please contact our friendly and very experienced Customer Support to assist you on using the Guidants platform.
The Guidants platform is only web based, so you do not need to download or install any files. Once your registration process is complete, you will receive an email containing the link for the Guidants Platform.
click here for our Guidants manual.
AgenaTrader is a paid desktop-based platform allowing a variety of possibilities for automation of the trading process now available only for clients of JFD Brokers with its most advanced version (Andromeda) for only 49 EUR/month.
AgenaTrader’s YouTube channel offers detailed tutorials on how to trade on their platforms and how to connect to your account.
OPERATING SYSTEM (OS)
Screen resolution
Processor
Working memory (RAM)
System type
Hard drive
Internet connection
Microsoft .NET Framework
Minimum
Windows 7, 8, 8.1, 10
(Apple MAC via a virtual machine)
1024 x 768
Dual Core 2Ghz+
8 GB
64-bit operating system
Standard SATA
8 Mbit/s
4.6
Recommended
Windows 7, 8, 8.1, 10
(Apple MAC via a virtual machine)
1680 x 1050 and higher
Quad Core or higher 3Ghz+
16 GB and higher
64-bit operating system
SSD
16 Mbit/s
4.6
Yes, it is. Providing your JFD trading account will ensure you get AgenaTrader Andromeda at a discounted price. Please note that for the activation of AgenaTrader you will need either a Demo or a Live license from AgenaTrader.
AgenaTrader++ (PlusPlus) offers the functionality to set up your own semi-automated and fully-automated trading strategies or to use some of the predefined ones. It also provides professional tools for risk and money management. AT++ is part of the AgenaTrader Andromeda version that clients of JFD can have at a special, reduced price of 49 EUR/month.
No, it is not. The platform uses non-hedging mode (exchange logic) of trading where you have one position per instrument (e.g. you can’t have 3 lots long and 2 lots short, you will just have a net position of 1 lot long).
AgenaTrader supports market and pending orders (buy stop, sell stop, buy limit, sell limit, stop loss and take profit)
All “direct” pending orders sent to the servers of JFD Brokers remain active even after AgenaTrader is switched off.

Please note that all “synthetic” pending orders or stop loss/take profit orders of a pending order that has not been executed yet will not remain active after the closing of AgenaTrader. SL and TP with AgenaTrader are set on the “if filled” principle and are sent to the Servers of JFD Brokers only after the pending order is filled.

All charts in MT5+ are generated from the Bid price.
The default time zone on the platform is your PC’s default time zone.
Please login to your personal area in My JFD and request an AgenaTrader access from there.

JFD Brokers Ltd. is licensed and regulated by the Cypriot Financial Authority CySEC (Cyprus Securities and Exchange Commission) as CIF (Cyprus investment firm) under the Investment Services and Regulated Market Law of 2007 (Law no. 144(I)/2007) and the CySEC rules. The JFD Brokers Ltd. licence number is 150/11.

JFD Brokers Ltd. is registered with the German financial authority Bundesanstalt für Finanzdienstleistungsaufsicht (BaFin) (Federal Financial Supervisory Authority). This authority is subject to legal and technical supervision by the Federal Ministry of Finance. As supervisory agency for financial markets, the Bundesanstalt für Finanzdienstleistungsaufsicht (BaFin) supervises and controls all areas of the German financial system within the framework of universal financial services supervision. The JFD Brokers registration number is 126399.

JFD Brokers Ltd. is registered with the French Autorite de Controle Prudentiel Banque de France - ACP (Registration number 74013).

MiFID (Markets in Financial Instruments Directive) is an EU directive on the harmonisation of financial markets within the single European market. The directive was implemented in Cyprus with the law on \'Investment Services and Regulated Market Law (Law no. 144(I)/2007)\' of 2007. JFD Brokers Ltd. complies with the European Directive on markets in financial instruments (MiFID).

Margin Trading is high risk and not suitable for all. Please ensure that you fully understand the risks involved.